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3 Tips to Make Customers Fall in Love With You

May 15, 2017

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84% of customers say that their expectations had not been exceeded in their last customer service interaction. The most unhappy customers are often, your greatest source of learning. Here are three ways GOGOVAN can help you use that learning experience and exceed your customer’s expectations.


 

1. Don’t Let Your Customers Wait

Hiring a van to deliver a bunch of flowers can be fuss-free. However, it can get difficult to cope during peak periods like Valentines or Christmas Day. With 25% of customers feeling frustrated by prolonged waiting time, take action to increase customer satisfaction. GOGO Business allows you to place Bulk Orders in a few clicks. With this, you will be able to help your company avoid this problem. Enable instant booking – any time of the day.

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2. Understand Your Customer’s Needs

20% of customers state that lack of communication leads to poor customer experience. Communicate and reach out to your customers – provide them with the transparency they need. GOGO Business allows real-time tracking and full delivery and driver details. You will be able to provide concise details to avoid miscommunication with your customers.

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3. Take Full Care of Orders Management

17% of customers are unable to tolerate careless errors. Ensure your customers’ orders, invoices and extra requirements are correct. Focus your time on verifying every order or bill. Leave the vexing last mile logistics to GOGOVAN.

Almost half (48%) of people who had negative experiences told 10+ people about itWith this, companies simply cannot afford to fall behind in this aspect. We often get consumed with improving and building our features and product benefit. Yet, we overlook one of the easiest ways to differentiate our brand – customer satisfaction.

Over-delivering is one of your best bet for customer retention. Exceed your customer’s expectations with the help of GOGOVAN today. 

WATCH: Learn more about delivery platform GOGO Business

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GOGOVAN

GOGOVAN is an online logistics platform in Hong Kong that provide professional delivery service 24/7. You can hire a van by using GOGOVAN mobile app or website anywhere anytime.

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