How do I place an order?
There are two ways you can place an order:
- GoGoVan mobile app - download the mobile app and start placing your order!
- GoGoVan web app - key in the pick-up and drop-off points, choose the service, register and confirm the order
For corporate deliveries, please head to our GoGoVan for Business page to find out more. Alternatively, you may email email@example.com with your delivery requirements.
How do I know if my item is one parcel size?
One parcel size (30x20x20cm) is roughly the size of a shoebox.
How do I know if my goods can fit into the vehicle?
If you are transporting large and/or bulky goods, you can choose from our fleet of vans and lorries. Take the length of your longest item as a gauge:
- Van: Max length of goods: 2.4m (8 feet)
- 10ft lorry: Max length of goods: 3.0m
- 14ft lorry: Max length of goods: 4.2m
- 24ft lorry: Max length of goods: 7.0m
Can I transport pets?
Yes, you can transport pets. Follow these steps:
Step 1: Select Transport Large and Bulky Goods
Step 2: Key in the pick-up and drop-off addresses
Step 3: Select Van
Step 4: Under Extra Requirement, select Transport Pets
What if my location does not appear on the given list of addresses?
If your location is not listed, please choose the location nearest to you. For an updated quote, confirm your location with your designated driver.
Alternatively, check https://www.gogovan.sg/quoting to get the quote for a particular route.
Do I need to enter my full address?
Yes, please enter the full address (includes the road name, unit number, and postal code) especially for door-to-door service.
Kindly ensure the information is correct before confirming your order.
How long does it take to find a driver?
Our usual response time to find a driver is within 60 seconds. Once you have been matched to a driver, you will be able to track the location of the driver.
I have placed an order but no driver is assigned yet. Is my order confirmed?
Yes, your order is confirmed. Once a driver is matched to your order, you will be taken to a new page with the contact information of your driver.
If you still have not found a driver after 20 minutes, please feel free to contact our Customer Service hotline at (+65) 6836 1110 or firstname.lastname@example.org for assistance.
Can I modify my order after placing it?
Unfortunately, we do not allow you to modify or cancel your order on the app. Please contact the assigned driver to cancel your order.
What happens after a driver is assigned to me?
The driver will give you a call to confirm your order details.
Will the driver come to my house or office to deliver the goods?
This only applies to delivery of small goods and moving services.
Can I ride with my goods?
Yes, however only one person can accompany the goods at the front seat of a van or lorry.
How can I check the status of my order?
You can always review the status of your order by visiting your Order History on the GoGoVan app or web platform.